Information Firewall

Challenge

Ensure understanding of critical, complex compliance training material

Our client manages two distinct organizations: one focused on certifying healthcare organizations and the other providing consultation services to ensure compliance. To avoid any perception that consulting is a prerequisite for certification, it is essential to maintain a strict separation of information—an “Information Firewall.”

This firewall is a complex and nuanced topic, yet it is imperative for everyone within both organizations to understand what it is, why it exists, and how to adhere to its guidelines in various situations.

ThinkingKap’s innovative approach to eLearning, especially with the creation of Frieda, has completely changed how we handle this complex Firewall topic. The customized, Interactive Conversation format has not only improved engagement but has also ensured a deeper understanding of essential compliance guidelines.

Learn more about how Interactive Conversations can transform your training and ensure a deeper understanding of course material.

Solution

Interactive Conversations provided a curated and personalized learning experience that resonated

Given the intricate and dry nature of the Information Firewall topic, we developed an engaging eLearning course using ThinkingKap’s Interactive Conversation strategy.

Central to this approach was Frieda, a dynamic and interactive character who served as the narrator, which stands in stark contrast to traditional monologue-style presentations. Frieda not only exhibited a lively personality, but also engaged with learners by prompting and responding to them throughout the course. She tested comprehension, offered additional information when required, and remembered learners’ previous responses.

This interactive method made Frieda feel more like a real person, providing a curated and personalized learning experience that resonated well with each individual user.

Approach

Interactive Conversations allowed training to test comprehension and remember learners’ previous choices

eLearning screen showing a stick figure mascot with tons of personality

Frieda was designed with a TON of personality. The learners loved her sense of humor and how she didn’t sound like any eLearning course they had ever taken.

eLearning screen with a stick figure mascot breaking down complex material into easy to understand topics

Despite her humorous take on a serious topic, she expertly broke down something that could be complicated and confusing, into something everyone in the organization could understand.

A black man reads on his tablet and smiles

Impact

High learner engagement and a deeper understanding of essential compliance rules (enthusiastic applause!)

Key learner outcomes

High levels of engagement = improved knowledge retention and understanding
Learners felt the personalized interaction was pertinent to their roles
Interactive Conversations allowed for a more human-centric style that resonated with learners

This Firewall course has become the highest-rated program we have ever developed. Learners absolutely adore Frieda.

Reflecting on typical learner experiences with compliance courses, it is rare to find such enthusiasm and engagement. However, in this course, learners remained fully engaged due to the innovative and human-centric presentation style.

Frieda’s interactive nature allowed her to “interview” each participant, and present them with real-world scenarios that were pertinent to their specific job roles. This level of customization made each learner feel as though the course was uniquely designed for them, significantly enhancing its effectiveness and relevance.

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