Challenge
Balancing customization and standardization for tailored eLearning solutions
Labelmaster needed to evolve their off-the-shelf courses, developed using Lectora, while also creating customized training solutions tailored to individual customer requirements. They were uncertain if Lectora was the optimal tool for achieving these customizations efficiently.
Additionally, Labelmaster lacked established procedures and standards to guide the customization process. There was a pressing need to determine which eLearning tool would best serve their objectives, how to balance customization with standardization, and how to appropriately price their customized services.
This complex challenge required a strategic approach to ensure both quality and profitability in their offerings.
Collaborating with ThinkingKap has been an excellent experience. Their expertise in instructional design and customized training solutions transformed our approach and significantly improved our service delivery. We highly recommend their consulting services to any organization seeking to enhance their training programs.
Learn more about how our Corporate Training Consulting services can transform your approach – and enhance quality and profitability.
Solution
Strategic consulting streamlines custom eLearning development
ThinkingKap initially engaged with Labelmaster as consultants to conduct a thorough evaluation of their existing training program.
We performed an in-depth analysis of their eLearning requirements and concluded that switching to Articulate Storyline would better facilitate their customization needs.
Following this, we assisted Labelmaster in creating robust standards and specific procedures to ensure that their custom development services were both repeatable and profitable. We also guided them in determining the best way to position and price their customized training services in the marketplace.
Throughout the project, we provided support in addressing operational and strategic aspects of their training program.
Approach
A flexible, scalable blended learning solution
The first part of the engagement was to evaluate the eLearning platform Labelmaster was currently using, compare it to the other industry-leading tools on the market, and make a recommendation of which tool they should use going forward based on their specific use case.
We helped the client take their existing activities and streamline them into a more efficient process. We then document the standards so everyone would be efficient on how things were handled going forward.
Impact
Successful custom training solutions drive business growth
Key learner outcomes
- Standardized content for efficiency and maintainability
- Allowed for customer-specific customization
- Clarify and define team member roles
- Enhanced operational efficiency
- Improved customer satisfaction
Labelmaster’s newly customized training solutions have proven to be a tremendous success.
As a result of our consulting engagement, they achieved the optimal balance between standardizing content for efficiency and allowing for customer-specific customizations.
The project also helped clarify and define the best roles for their team members based on their unique needs and skill sets. This allowed Labelmaster to concentrate on understanding their clients and managing their content, while ThinkingKap took charge of developing customizations and implementing annual regulation updates.
Overall, the project significantly enhanced their operational efficiency and customer satisfaction.
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