While creating this course, there were many variables that had to be considered—but we found a way to build an interactive course that got excellent feedback from both the company and users. Anytime we can help organizations improve their operations through eLearning, we’ll take on any challenge to make it happen.

Tim Buteyn, ThinkingKap Learning

Challenge

A medical billing facility dealing with privileged patient information came to ThinkingKap Learning needing a way to train its staff on HIPAA rules and procedures. The course had to teach the dull material to eLearners in a way that was both memorable and engaging.

Solution

Built in a similar fashion to ThinkingKap’s 2009 guru award-winning HIPAA course, they used a humorous, light-hearted approach with interesting visuals and interactive features to connect the learners to the subject matter. Thanks to a unique quizzing strategy, knowledge was gauged before and after the course.

Impact

Company-wide competency scores for HIPAA regulations were the highest in company history. And because the user’s knowledge base was tested before the course, many facts learners thought were common sense exposed weaknesses when missed. This helped keep participants on their toes throughout the course.

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